Business Cloud Support
Corporate MS365
18 services included
Administration, backup, recovery, security, and day-to-day support for your Microsoft 365 environment.
- Microsoft 365 administration
- Microsoft 365 data backup and recovery
- OneDrive and SharePoint backup management
- Email backup and mailbox recovery
- Outlook setup and troubleshooting
- Creating and managing Microsoft 365 user accounts
- Resetting passwords and enabling multi-factor authentication
- Assigning Microsoft 365 licences
- Managing shared mailboxes and distribution lists
- Restoring deleted emails, files, and folders
- Configuring OneDrive file synchronization
- Managing SharePoint permissions
- Monitoring backup jobs and resolving failures
- Testing data restoration procedures
- Managing data retention and archiving
- Supporting Microsoft Teams
- Migrating email and files to Microsoft 365
- Basic Microsoft 365 security and access management
Get Microsoft 365 Support
Continuity
Backup and Recovery
34 services included
Protection and restoration for cloud data, servers, devices, and applications, supported by monitoring, testing, and disaster recovery planning.
- Cloud and Microsoft 365 backup
- Microsoft 365 data backup
- OneDrive backup and file recovery
- SharePoint backup and restoration
- Exchange Online mailbox backup
- Email recovery and mailbox restoration
- Microsoft Teams data backup
- Deleted file and folder recovery
- Backup monitoring and failure resolution
- Scheduled backup management
- Data retention and archiving
- Restore testing and verification
- Disaster recovery support
- Endpoint and computer backup
- Server backup and recovery
- Cloud backup management
- Backup documentation and reporting
- Server, device, and infrastructure backup
- Windows server backup and recovery
- Physical and virtual server backups
- VMware and Hyper-V virtual machine backups
- Desktop and laptop backups
- File and folder recovery
- Database backup and restoration
- Network-attached storage (NAS) backups
- Cloud backups, such as AWS or Google Cloud
- Website and application backups
- Mobile device backups
- Email system backups
- Full, incremental, and differential backups
- Off-site and encrypted backups
- Disaster recovery planning
- Backup monitoring and testing
- Ransomware recovery
- Bare-metal system recovery
- Business continuity support
Protect Your Data
User Support
Remote Help Desk Support
20 services included
Responsive remote assistance for everyday technology issues, user access, device setup, troubleshooting, and employee onboarding.
- Remote computer and laptop troubleshooting
- Software installation and updates
- Microsoft 365 support
- Outlook and email troubleshooting
- Password resets and account lockouts
- User account setup and access issues
- Internet and Wi-Fi troubleshooting
- VPN and remote-access support
- Printer and scanner troubleshooting
- Microsoft Teams support
- OneDrive and SharePoint sync issues
- File access and permission support
- Slow computer troubleshooting
- Virus and malware assistance
- Mobile device and email setup
- Hardware and peripheral troubleshooting
- Help desk ticket management
- Issue escalation and follow-up
- Basic user guidance and training
- New employee remote setup and onboarding
Talk to the Help Desk
