Terms and Conditions

1. Acceptance of These Terms

By accessing this website, requesting a proposal, purchasing a package, signing an order form, or using Aimlake services, you agree to these Terms and our Privacy Policy. If you act for a company or other organization, you confirm that you have authority to bind it.

If you do not agree, do not use the website or services. Nothing in these Terms limits rights that cannot lawfully be waived.

2. Proposals and Definitive Agreements

Website descriptions and prices are general information, not binding offers. An engagement begins only when Aimlake accepts it through a signed agreement, written confirmation, or payment under an approved proposal.

The proposal or definitive agreement will identify the scope, deliverables, assumptions, timeline, fees, payment schedule, client dependencies, support boundaries and any service-specific policies.

3. Services and Scope

Aimlake provides business strategy, marketing, design, technology, application, automation, media and related professional services. Deliverables depend on the package and written scope selected.

• Timelines are estimates unless expressly guaranteed in writing.
• Work outside the approved scope requires a change request, revised timeline or separate quotation.
• Delays in approvals, access, content, payments or client decisions may extend delivery dates.
• Aimlake may use qualified personnel, contractors or service providers while remaining responsible for its contractual obligations.
• Business, marketing, search, platform, fundraising and technology outcomes are not guaranteed.

4. Fees, Currency, Taxes and Payment

Unless expressly stated otherwise, prices are in USD. Invoices are due according to the applicable proposal or invoice. The client is responsible for applicable sales taxes, withholding obligations, bank fees, conversion costs and approved third-party expenses.

• Deposits and scheduled payments may be required before work begins or continues.
• Aimlake may pause work, access, launches or support on overdue accounts after reasonable notice.
• Recurring services continue for the agreed term and renew only as stated in the definitive agreement.
• Good-faith invoice concerns must be raised promptly with enough detail for review.
• Unauthorized chargebacks do not cancel valid payment obligations.

5. Client Responsibilities

The client must provide timely, accurate and lawful information, content, approvals, access and instructions. The client is responsible for its business decisions and for reviewing deliverables before publication or use.

• You must have rights to all content, data, trademarks, media and systems supplied to Aimlake.
• You must maintain appropriate backups and protect account credentials.
• You must identify regulatory, accessibility, privacy, security or industry requirements applicable to your organization.
• You must not request unlawful, misleading, infringing, discriminatory or harmful work.
• Final legal, tax, financial, medical, regulatory and compliance review remains the client’s responsibility.

6. Third-Party Platforms and Artificial Intelligence

Services may depend on hosting providers, advertising networks, social platforms, app stores, payment processors, APIs, software licences, AI models and other third parties. Their fees and terms are separate unless expressly included.

Aimlake does not control third-party outages, policy changes, account suspensions, algorithm changes, data practices or discontinued features. The client authorizes Aimlake to configure approved third-party tools within the agreed scope.

AI-assisted outputs may be incomplete, inaccurate or unsuitable without human review. The client must review material decisions and must not provide sensitive, restricted or confidential data to an AI system unless the parties have approved the workflow and safeguards in writing.

7. Intellectual Property

Each party retains ownership of materials, trademarks, methods, software, templates, data and intellectual property it owned or developed independently before the engagement.

Ownership or licensing of custom deliverables is defined in the definitive agreement. Unless that agreement says otherwise, transfer of agreed custom deliverables occurs only after full payment. Aimlake retains ownership of reusable know-how, tools, frameworks, libraries, processes and non-client-specific components.

Open-source software, stock assets, fonts, plugins and third-party materials remain subject to their own licences. The client receives no rights beyond those licences.

8. Privacy, Data and Confidentiality

Aimlake handles personal information in accordance with its Privacy Policy and applicable law. Each party will use reasonable safeguards for confidential information and will use it only for the engagement, legal compliance or another authorized purpose.

The client remains responsible for determining whether its collection and use of personal information is lawful and for providing required notices and consents. Additional security, data-processing, residency, retention or regulated-data obligations must be agreed in writing before the relevant data is provided.

9. Scheduling, Cancellations and Refunds

Cancellation, rescheduling, minimum-term, renewal and refund rules are specified in the relevant package or definitive agreement. Unless that agreement or applicable law provides otherwise:

• Fees for completed work, consumed capacity, approved expenses and non-cancellable third-party commitments remain payable.
• Deposits compensate for onboarding, planning and reserved capacity and may be non-refundable once work or reservation begins.
• Client-caused delays may require rescheduling and revised delivery dates.
• No term excludes a cancellation, refund or other remedy that applicable consumer law requires.

10. Warranties, Disclaimers and Limitation of Liability

Aimlake will perform services with reasonable care and skill. Except for express written commitments and warranties that cannot legally be excluded, the website and services are provided “as is” and “as available.”

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, including lost profits, lost opportunities, loss of goodwill or loss of data.

To the maximum extent permitted by law, Aimlake’s total aggregate liability arising from an engagement will not exceed the fees paid to Aimlake for the affected services during the six months preceding the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited, including for fraud, wilful misconduct or other non-excludable liability.

11. Indemnity

The client will defend and indemnify Aimlake against third-party claims, damages and reasonable costs arising from client-provided materials, unlawful instructions, misuse of deliverables, breach of these Terms, or violation of another person’s rights, except to the extent caused by Aimlake’s breach or misconduct.

12. Suspension and Termination

Either party may terminate as permitted by the definitive agreement. Aimlake may suspend or terminate services for material breach, overdue payment, security risk, abusive conduct, unlawful activity or instructions that create legal or reputational risk, subject to applicable notice and cure requirements.

On termination, accrued payment obligations survive. Provisions concerning confidentiality, intellectual property, disclaimers, liability, indemnity, dispute resolution and other terms intended to survive will remain effective.

13. Governing Law and Disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any mandatory rights or agreed dispute procedure, the courts located in Toronto, Ontario will have exclusive jurisdiction.

Before starting formal proceedings, the parties will attempt in good faith to resolve the dispute through written notice and direct discussion.

14. Electronic Communications and Signatures

You consent to receive agreements, notices, invoices and records electronically. Electronic acceptance and signatures may be used where permitted by law. You are responsible for keeping your contact information current and retaining copies of contractual records.

15. General Provisions

• Force majeure: Neither party is responsible for delay caused by events beyond reasonable control, excluding payment obligations.
• Assignment: The client may not assign an engagement without Aimlake’s written consent. Aimlake may assign to a successor in connection with a reorganization, merger or sale.
• Severability: If a provision is unenforceable, it will be limited or removed only to the extent necessary, and the remainder continues.
• No waiver: Failure to enforce a provision is not a waiver.
• Entire agreement: These Terms and applicable definitive agreements form the agreement concerning their subject matter.
• Headings: Headings are for convenience and do not affect interpretation.

16. Changes to These Terms

Aimlake may update these Terms by posting a revised version and changing the “Last updated” date. Changes apply prospectively unless the parties agree otherwise or applicable law requires another process. Material changes to an active signed engagement require the process stated in its definitive agreement.

17. Contact Aimlake